Claim on HSA, FSA & Insurance

Because we provide prescription-based products, your purchases at Overo are generally eligible for reimbursement through your Health Savings Account (HSA), Flexible Spending Account (FSA), or personal health insurance plan.
Important Notice: Please note that we do not currently accept HSA or FSA debit cards directly at our checkout. To use your HSA/FSA funds or insurance benefits, you will need to complete your purchase using a standard payment method (Credit Card, Debit Card, etc.) and submit a claim to your provider for reimbursement. Here is a step-by-step guide on how to claim your reimbursement:

How to Get Reimbursed in 3 Easy Steps

Step 1: Purchase Your Products Simply shop on our website as you normally would. Add your prescribed products to the cart and complete the checkout process using your preferred standard payment method.
Step 2: Request Your Reimbursement Documents We provide all the necessary paperwork you need for a successful claim. If your insurance or HSA/FSA administrator requires a formal, itemized invoice or any other specific documentation, simply reach out to us at info@overoglasses.com. We will have your requested documents ready within 24 hours. By default, our standard invoice includes:
  • Purchaser's information
  • Date of purchase
  • Payment method
  • Item description
  • Total purchase amount
  • Store website and contact information
  • (Optional: If your insurance provider requires any other specific materials for the claim, please reach out to our support team).
Step 3: Submit Your Claim Log in to your HSA/FSA administrator’s portal or your health insurance company's website. Navigate to the "Submit a Claim" or "Reimbursement" section, fill out the required form, and upload the itemized receipt we provided, along with your valid prescription.

Frequently Asked Questions (FAQ)

  • Can I just use my HSA/FSA card at your checkout? No, our payment gateway is not categorized as a medical pharmacy terminal, so HSA/FSA cards will be declined. You must use a regular credit or debit card and file for reimbursement later.
  • Do I need a prescription to get reimbursed? Yes. For most HSA/FSA plans and insurance providers, a valid prescription from a licensed healthcare provider is required to prove that the product is medically necessary.
  • How long does the reimbursement process take? This depends entirely on your HSA/FSA administrator or insurance provider. Typically, claims are processed within a few business days to a couple of weeks after submission.
  • What if my insurance provider asks for a more detailed invoice? No problem at all! If the standard order confirmation email isn't enough, please contact our customer support team at info@overoglasses.com. We will happily generate a formal, detailed invoice for your claim.
Disclaimer: HSA, FSA, and health insurance plan policies can vary significantly. While our prescription products generally qualify as eligible medical expenses, we recommend contacting your benefits administrator or insurance provider prior to purchasing to verify your specific coverage and documentation requirements.